CV

Professional Summary

The Jose Rodriguez eXperience:

I've been taking apart and rebuilding computers since 1984. I've been taking things apart even longer that. I've also been doing investigations of one type or another since the early 90s. That has entailed identifying counterfeits, forgeries, surveillance, background checks, undercover operations along identifying different types of malware and neutralizing them. I've written documents on finding and mitigating some digital threats as recently as this year. From 2005 up to the present, I've been teaching and creating tutorials to help people help themselves when it comes to using certain proprietary software and hardware. I am an uncommon hybrid that will not only fix a problem but will work toward helping my client from having it again.

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Skills

IT Operations Computer Hardware Threat & Vulnerability Management
Problem Solving Application Security Technical Writing

Software Testing Windows & Linux OS HTML, CSS & XML Bilingual
CMD & PowerShell Training & Development

Work Experience

Dec 2005 - Present

Technical Support Analyst - Aetrex Worldwide

• Providing support and repair of End User Computer systems in person, on phone, email, remote desktop via VPN and third party applications. Resulting in additional orders both domestic and international.

• Imaging, configuring and testing new systems for deployment to end users. This includes kiosks, AIO Touch Screen and Desktop PCs, printers, laptops and tablets.

• Created tutorial videos to assist the sales team, technical reps and clients for simple repairs and set up of technology. This reduced the number of calls to the Help Desk for simple but repetitive issues.

• Built UI components in ActionScript to simplify ease of use and integrating new components to the UI. These contributions to the software lead to the expansion of Aetrex products to new customers (ex: US Army, Red Wing Shoes, Wolverine Worldwide, ABG and others).

Aug 2001 – Dec 2005

Computer Lab Assistant Software Tutor - BC Center of Academic Development

• Performed hardware and software installations on Mac and PC workstations in the classrooms. This position involved a lot of troubleshooting of problems in OS 9 and OS X.

• Provided technical support to students and faculty in the department.

• Tutored students in various types office and graphic software (MS Word, Excel, PhotoShop, Illustrator, Flash and Maya).

Education

Sept 1999 – Dec 2004

Bloomfield College

Bachelor of Arts

• Courses: Computer Graphics, Animation, Multimedia, Operating Systems

Sept 1989 — May 1992

Essex County College

Associate of Business Administration

Interests & Things In Progress

I currently have a security certification from Microsoft.
I am studying for the CompTIA Security + and Linux + exams.
I am a fan of animations which lead tme pursue it as part of my undergrad major.
I like photography and Illustration. I mostly like tinkering with any new technology that gets into my hands.